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Public Complaints Management System (SISPAA)


The Public Complaints Management System (SISPAA) is part of the Government's ongoing efforts to improve the quality of services and delivery from time to time which has been facilitated by the latest technology. SISPAA can speed up and facilitate the process of submitting Feedback to Government Agencies because it can be accessed by Users at any time if there is internet access.

SISPAA is a continuation of the Integrated Public Agency Complaints Monitoring System (iSPAAA) which was developed by the Public Complaints Bureau (BPA) at the end of 2007 and started to be used by several Government Agencies since 2009. After receiving positive responses from Government Agencies using the iSPAAA System and the demand for the iSPAAA System by Government Agencies has increased, BPA has collaborated with the Ministry of Finance (MOF) and MAMPU to improve the iSPAAA System and rebranded as SPAB and expanded its use to Technical Help Desks other than Complaints Management.

Link to Public Complaints Management System (SISPAA), Ministry of Higher Education:

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Last Modified: Monday 24 June 2024, 18:57:36.